Hours of Operation

• 10,000 Thoughts Inc (DBA Sponsor Secrets) corporate
  office is open Monday – Friday 9a.m. – 5p.m. EST
   

• 10,000 Thoughts Inc. shipping
  department is open Monday – Friday 9a.m. – 5p.m. EST
   

• We close for all
  government observed holidays

Billing Address

Billing address must be the
same as the shipping address. Due to credit card procedures,
we cannot ship to a different address than we bill to.

Overnight Shipments

• All overnight orders that
  are placed before 12 noon EST Monday – Friday on a non
  government observed holiday will ship that day.
   

• All overnight orders that
  are placed after 12 noon EST Monday – Friday on a non
  government observed holiday will ship the following business
  day.
   

• Overnight orders placed
  after 12 noon EST on Friday will not ship until the
  following Monday.
   

• Overnight orders placed
  after 12 noon EST on a government observed holiday will not
  ship until the following business day.
   

• Overnight fees do not
  include Saturday Delivery. Orders for products placed for
  

• Friday overnight will not
  arrive until Monday morning.
   

• We cannot overnight any
  shipment to PO Boxes. All overnight shipments must provide a
  physical address.
   

• We cannot ship overnight
  to any International address.

Undeliverable Packages

• Packages that are
  returned to us as undeliverable are issued a full refund. We
  are unable to re-ship orders that are returned to us as
  undeliverable. If you would still like to purchase items
  that were undeliverable, you are welcome to place a new
  order on our Web site.
   

• We cannot ship to any PO
  Box address.

Cancellations

• Cancellations must be
  made within 24 hours of placing the order or before the
  order ships.
   

• If a cancellation is
  placed within 24 hours and the order has not shipped, a
  refund will be issued by which method the order was
  originally charged.
   

• All refunds will be
  processed within 7 days.
   

• If a cancellation is
  placed after the order ships it is up to the customer to
  refuse the package. Once the refused package is received to
  the refund department a full refund will be processed (less
  shipping and handling) within 7 days of receipt of the
  refused package.
   

• Inc. reserves
  the right to cancel any order at any time if company sees
  fit.

Returns

• 10,000 Thoughts Inc. offers a 60 day 100% money back guarantee on all
  of it products unless specifically stated otherwise.  A detailed description of this guarantee
  and our refund policy is listed below. 

  Customers
  have 60 daysfrom the date of the original purchase to
  return the product to receive a refund.  Any return received
  after the one year time limit will not be processed.

  100%
  money back guarantee covers price of product only.  100%
  money back guarantee does not cover shipping and handling
  fee due to the fact that the customer made the decision to
  try product, therefore the customer accepts to pay the fee
  to ship the product.

  Customers
  must call 321-508-6058 for a RMA (Return Authorization
  Number). This number must be displayed on the outside of all
  return packages. Returned packages without RMA numbers will
  not be accepted.

  Once a
  return is received the refund process will take no more than
  30 days.  Orders can only be refunded back to the original
  credit card, and PayPal orders will be credited back to the
  PayPal account used to purchase the item.  Excessive returns
  will not be accepted. Refunds will not be given to any one
  customer for one specific product more than once. There is
  an unlimited amount of orders that a customer can place for
  one specific product, but the money back guarantee is void
  after a customer has used it for one specific product more
  than once. 

  If for
  any reason you receive a product from 10,000 Thoughts that is
  considered defective, we will immediately replace the
  defective item at now additional cost. 

   

• Shipping of the product
  from Inc. to your door will not be refunded.

• Shipping of the product
  to the Inc. Refund Department will not be
  compensated.
   

• To ensure that your
  product is not lost or damaged, we strongly recommend
  sending the product certified mail with a tracking number.
  If we do not receive the product back and the customer does
  not have proof that the product was returned we cannot issue
  a refund. Valid proof of returning a product includes:
  delivery confirmation or signature required via USPS. If the
  customer has delivery confirmation or signature required,
  then a full refund will be issued.
   

• Due to loss or missing or
  slow mail, we will honor any package that is postmarked for
  up to one year after the purchase of the product.

International Shipments

• Warranty issues and
  manufacturer restrictions prevent us from shipping certain
  products to all geographical locations.
   

• We cannot ship to APO/FPO
  addresses.
  International customers are responsible for all additional
  fees acquired through customs.
   

• There is a fee of $27.00
  USD for all international shipping.
  International orders cannot ship overnight.

If you have
questions regarding any of 10,000 Thoughts Inc. Policies or
Procedures, please contact us at:

info@sponsorsecrets.net